INNOVATION PROGRAMS
In 2021, we were thrilled to design (or co-design) and work in 6 innovation programs. The programs focus on a range of topics, from public health and corporate innovation to social services and economic development, and are based in several countries. Despite their differences, they all contain the three elements we know are key to a successful innovation program: a structured program design with metrics, iterative pilots and wrap-around communications. We have been designing innovation programs and partnering with dynamic, intrapreneurial clients for many years.
PILOTS
Pilots are the building blocks of progress in innovation programs, making them key to program success. They allow us to identify a small sliver of a larger pain point, or challenge, and test for areas of opportunity. Pilots are evaluated based on Key Performance Indicators (KPIs) and allow us to move toward solutions while managing risk. Pilots are integral components of our work and we’re proud to say that we worked on 28 pilots in 2021.
MARKETPLACE TREND ACTIVATION
Starting something from scratch is challenging, but that’s one of the things we do best. In 2021, we activated 5 major marketplace trends. By identifying these emerging areas, we can build comprehensive plans for testing and validation. Our approach includes research and benchmarking, exploring relevant partnerships, mapping testing opportunities, creating a use case validation roadmap, and running small pilots to build to a larger goal.
PILOT LOCATIONS
We love getting to work in the field with people who are testing solutions. In 2021, we got to work in 14 pilot locations. Where coronavirus precautions allowed, we even traveled, which we used to do all the time! Being involved in running pilots on the ground allows us to get up close knowledge of the technology or solution we’re testing, as well as the regulatory landscape of the locale. There’s no better way to reach a deep understanding than field testing.
LANGUAGES SPOKEN
Communication is key to successful projects. We know that being able to contribute to conversations in multiple languages increases our reach and value. Therefore, in all our work, we are always focused on the best ways to communicate to reach stakeholders. In 2021, we worked in 3 languages.
States and Territories
We work with clients and partners across the world. Our U.S. based work is broad reaching, touching 20 U.S. states and territories. The extended geographic focus of our work allows us to understand social and marketplace trends broadly.
Countries
We’re proud to work with international clients and partners. Whether it’s working with a venture partner in LATAM, designing a U.S. based pilot with an international startup, or sourcing partnerships across 4 continents, we consistently have a global view of innovation. In 2021, we worked across 12 countries.
Talks and Reviews
We believe in actively participating in the innovation ecosystem and contributing to the discussion as thought partners. We consistently engage as speakers, panelists, reviewers and mentors with innovation industry leaders, the economic development community, the impact and public health community and with schools and universities. We believe in participating widely, sharing our knowledge and expertise and consistently learning from these engagements. 2021 saw us giving talks or participating as invited reviewers 37 times.
Sourcing for Partnerships or Pilots
Partnerships are of great value to the growth of our company and our stakeholders. It is our belief that expanding stakeholder networks is one of the best ways to catalyze innovation. In 2021, we sourced 21 organizations that would help our stakeholders achieve their goals.
Startups Accelerated
We often engage with startups as they are launching new products, pivoting or considering new partnership opportunities. These are key points of change for organizations and are often challenging to navigate. Designing a pilot to quickly understand a direction can be key to successfully navigating these pivot points. In 2021, we worked with 7 startups on significant acceleration projects.
Webinars and Podcasts Produced
We believe in not only actively participating in the innovation ecosystem, but also starting conversations to engage thought leaders in the space. We consistently engage as speakers, panelists, reviewers and mentors with innovation industry leaders, the economic development community, the impact and public health community and with schools and universities. Our broad network allowed us to produce 17 webinars and podcasts in 2021.
Regulatory Landscapes Analyzed
In rapidly evolving areas, the regulatory landscape is often in flux and trying to keep up with change. This is always one of the challenges of working in emerging areas. We have to quickly understand the current regulations, as well as where things may evolve, as we push into new work. Therefore, regulatory landscape analysis is one of the key tools we use as we launch new bodies of work. In 2021, we analyzed 5 regulatory areas.
Thought Pieces Written
Our unique cross-functional, generalist approach to innovation prevents us from getting mired in details that subject matter experts often focus on. Our cognitive flexibility allows us to see patterns across seemingly unrelated disciplines and accelerate change (aka innovation). We lean into sharing our perspectives and learnings across blogs, research or white papers and publications, totaling 31 thought pieces in 2021.
Colleges and Universities
We have continued our active participation with colleges and universities. These college and university engagements have led to long term friendships, partnerships and collaborations over the years. As a company, we feel strongly about giving back and these partnerships continue to be key to that ethos. In 2021, we worked with 8 colleges and universities, resulting in many lasting friendships.
Illustrations by Hannah Ranieri